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FAQ

1. How do I identify my engine and drive?

a. How many cylinders does the engine have and what configuration is it? E.g. Inline 4, V6, V8 etc.

b. What is the engine’s horsepower?

c. Does the engine run on petrol (gasoline) or diesel?

d. What year is the boat? If this is not known, please have a look for the boat’s hull number which can normally be found around the starboard transom area either above or below the rubbing strip. This hull number should be found on all boats manufactured since 1975 and the last two digits of the number relate to the year of production.

For sterndrives, sail-drives and gearboxes:

We can usually get a good idea of the drive or gearbox once we have determined the engine it is fitted to. However, there should be an identification plate on the unit in question. For gearboxes and sail-drives, this is located on the top of the drive and may have been painted over. For sterndrives, have a close look all over the drive for any markings. If none can be found, please contact us for further information.

1. Do you ship worldwide?
Answer: Yes. We will ship any part, anywhere in the world, providing the carriers will take it. There are some restrictions relating to hazardous goods that will prevent us shipping.

2. How will I know if my parts have been despatched?
Answer: We confirm despatch of all orders received via the KEYPART website by sending a confirmation invoice to the email address given by the customer. We will always try to despatch the goods on the same day of order, subject to availability and time of order.

3. How can I track my delivery?
Answer: For most orders, we will advise tracking information to your mobile phone or email address.

4. I have received incorrect items, or there are items missing from the delivery?
Answer: Please contact us as soon as possible so that we can assist. sales@keypart.com

5. Can I collect parts from KEYPART?
Answer: Yes, but we request that any collection of goods is pre-arranged. This is to speed up the process and to help ensure that parts required are available from stock.

6. Do you supply parts for Volvo Penta Industrial engines?
Answer: Yes, we can supply parts for Volvo Penta Industrial engines used in materials handling equipment, generators, pump sets etc. but accurate engine information is essential.

7. Do you supply Volvo car parts?
Answer: No, sorry we do not.

8. What are your opening hours?
Answer: We are open from 8.30am to 5.00pm Monday to Friday. We do not close for lunch. We are closed on Saturday and Sunday and Bank Holidays.

9. Do you service boats?
Answer: Currently, we do not have a service department here at KEYPART. However, we do have an extensive database of independent marine engineers to call upon in many locations.